Support / Terms & Conditions
We use a certified secure checkout system and also accept payments via Paypal.
We put our heart and soul into all our products to ensure your full satisfaction, your satisfaction is important to us, and we make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order.
All orders placed will be dispatched with in 2-3 days.
FREE UK Deliveries on orders over £100.
Standard delivery - £15
(5 - 10 working days)
If you have not received your items within the stated time frame please email our support team at firstname.lastname@example.org.
We cannot be held responsible if you report a missing/damaged parcel after 7 days as our couriers only conduct a investigation within 2 weeks of your parcel being dispatched.
Orders are shipped and delivered only on working days (Monday to Friday), excluding local and national holidays and excluding special delivery methods (such as Saturday delivery, when available).
Please note that on occasion, such as during holidays, there may be a slight delay in processing time.
If the address is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order.
If you are not fully satisfied with your purchase, you can return any item purchased on our store within 14 days from the date the order was delivered to you.
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 7 days of the date you received your item.
After you’ve submitted a return request to email@example.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within 5 working days.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email firstname.lastname@example.org within 10 days of receiving your product to begin the process